Refund policy
Return and refund policy
Our 60-night guarantee
We want you to actually use Ryne before you decide. If Rise and Rest haven't changed your mornings and nights, email us within 60 days of delivery and we'll refund your order in full.
You do not need to send the tubes back. Use them, finish them, or throw them away — the refund stands either way.
How to request a refund
Email support@tryryne.com from the address you used to order, and include your order number. We'll confirm within one business day and issue the refund to your original payment method within 5–10 business days of approval, depending on your bank or card issuer.
Damaged, defective or incorrect items
If your order arrives damaged or you receive the wrong product, email support@tryryne.com within 30 days of delivery with your order number and a photo of the item. We'll send a replacement at no cost, or refund you in full — your choice. Damaged and incorrect orders are handled outside the 60-day window.
Cancellations and changes
Orders can be changed or cancelled any time before they ship. Message us with your order number as soon as you can and we'll catch it if it hasn't left our facility. Once an order has shipped, it falls under the guarantee above.
Exceptions
- Refunds are limited to one per customer for repeat orders of the same product.
- Orders bought through a third-party retailer must be returned through that retailer.
- Shipping charges already paid are not refunded unless the order arrived damaged, incorrect, or never arrived at all.
Questions
Ryne 30 N Gould St Ste R, Sheridan, WY 82801, USA support@tryryne.com